Refund and Return Policy

Effective Date: February 24, 2025

At Rootopic, we are committed to offering high-quality children’s clothing and ensuring customer satisfaction. If you are not fully satisfied with your purchase, we offer a hassle-free return and refund process. Please review the details of our policy below:

1. Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must meet the following conditions:

  • The item must be unused, unwashed, and in its original condition with all tags attached.

  • The return request must be made within 14 days of receiving your order.

  • Items purchased on sale or clearance are non-returnable and non-refundable, unless the item is defective.

2. How to Request a Return or Exchange

Follow these simple steps to return or exchange an item:

  • Contact Us:
    Email us at info@rootopic.xyz with your order number and the reason for the return.
    Our support team will review your request and provide a return authorization.

  • Ship the Item Back:
    Securely package the item and include the original receipt or proof of purchase.
    Send it to our return address:
    📍 Return Address: 3185 Koontz Lane, Irvine, California

  • Processing Your Return:
    Once we receive and inspect the item, we will notify you via email.
    If approved, refunds or exchanges will be processed within 7–10 business days.

3. Refund Policy

  • Approved refunds will be credited to your original payment method.

  • Shipping fees are non-refundable, unless the return is due to a defect or error on our part.

  • If your refund is delayed, please check with your bank or payment provider, as processing times may vary.

4. Defective or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at info@rootopic.xyz with photos of the product. We will arrange a replacement or full refund at no additional cost.

5. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Final sale or clearance items

  • Gift cards

  • Personalized or custom-made products

  • Underwear or socks (for hygiene reasons)

6. Cancellations

You may cancel your order within 24 hours of placing it for a full refund. After this period, cancellations are not guaranteed as the order may have already been processed.

7. Contact Us

If you have any questions about our Refund and Return Policy, feel free to reach out to us:

📍 Address: 3185 Koontz Lane, Irvine, California
📞 Phone: 818-849-6547
📧 Email: info@rootopic.xyz
🌐 Website: https://rootopic.xyz/