Sales Policy

Effective Date: February 24, 2025

Welcome to Rootopic! This Sales Policy outlines the terms and conditions that govern purchases made on our website https://rootopic.xyz/. By placing an order, you agree to the following terms.

1. Pricing & Promotions

  • All prices are listed in USD ($) and include applicable taxes where required.
  • We reserve the right to adjust prices, offer discounts, and modify promotions at any time without prior notice.
  • Promotional codes and discounts cannot be combined unless otherwise stated.
  • Sale and clearance items are final sale and may not be eligible for returns or exchanges unless defective.

2. Order Processing & Payment

  • Orders are processed within 1–3 business days (excluding weekends and holidays).
  • Accepted payment methods include:
    • Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
    • PayPal
    • Other secure payment gateways listed at checkout
  • Full payment is required at the time of purchase. We do not accept cash on delivery (COD).

3. Shipping & Delivery

  • We offer domestic and international shipping with varying delivery times based on location.
  • Shipping costs are calculated at checkout and depend on your location and order weight.
  • Once shipped, you will receive a tracking number to monitor your order.
  • We are not responsible for delays caused by couriers, customs, or unforeseen circumstances.

4. Order Modifications & Cancellations

  • Order Changes: You may request a change (size, color, or shipping address) within 24 hours of placing your order. After this period, changes are not guaranteed.
  • Order Cancellations: Orders can be canceled within 24 hours for a full refund. After that, cancellations may not be possible if the order has already been processed.

5. Return & Refund Policy

For details on returns and refunds, please refer to our Refund and Return Policy.

6. Damaged or Incorrect Orders

  • If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at info@rootopic.xyz with a photo of the issue.
  • We will arrange a replacement or full refund at no extra cost.

7. Fraud Prevention & Order Verification

  • For security reasons, we may require identity verification for high-value orders.
  • We reserve the right to cancel or refuse any order suspected of fraud or unauthorized activity.

8. Customer Support

If you have any questions or need assistance, feel free to contact us:

📍 Address: 3185 Koontz Lane, Irvine, California
📞 Phone: 818-849-6547
📧 Email: info@rootopic.xyz
🌐 Website: https://rootopic.xyz/